Troubleshooting and Helplines

Type

Username/Password Format

Helplines

MIMS

your_full_name@students.edu.sg

Password requirement:

• Case sensitivity

• Minimum length of 8 characters

• First character must be a letter or number (not a symbol)

• Must not include any part of the student’s name or username

• Must include at least 3 of the following:

  • Uppercase letters (A-Z)

  • Lowercase letters (a-z)

  • Numbers (0-9)

  • Symbols (!, #, $, etc.)

Self-Service Password Reset Guide

Forgot password? Approach your form teachers.

Other issues?

Apple Managed ID

your_full_name@wrss.edu.sg

Forgot password?

SLS

XXXXX1234A
_{(first 5 letters of full name & last 5 alphanumberic characters of NRIC)}

Forgot password? Approach your subject teachers.

Account locked?

HOD / ICT

Mr Nicholas Chua

chua_teck_kwan_nicholas@moe.edu.sg

ICT Associate

Mr Aliff Sharil Bin Zakariah

aliff_sharil_zakariah@moe.edu.sg

Desktop Engineer

Mr Logindran A/L Balachandran

Desktop Engineer

Mr Syazwan Bin Arman